Nonverbal
communication is the fast track to putting people at ease and developing trust!
Here
are the best techniques for showing up with your body language:
·
Smile with your eyes. People can see through fake smiles. Smiling
with your eyes is warm and communicates to others two things: You're a safe
person, and others can be open with you.
·
Match your body language with your message. This simple adjustment will do wonders
for you and register positively with the other person. If you're excited and happy
for someone else’s promotion, sound and act excited and happy!
·
Pay
attention to your posture. Bad
posture could hurt you in a transaction, as it may send the wrong message about
a lack of confidence or a closed-off personality. Think open posture (arms and
legs spread in a relaxed manner instead of crossed or folded) which shows
confidence.
· Avoid both
slumping and rocking back and forth in your chair (or leaning back). Slumping conveys disinterest, rocking or
leaning back says you're bored. Instead, lean forward when listening to someone
speak which indicates an active interest in the speaker.
· Watch your
spacing. Have you ever
felt uncomfortable when talking to someone because he was invading your
personal space? Culturally in the west, if you're not intimately involved with
the person, that's a no no. Yet different cultures differ.
· Maintain eye
contact. If someone
avoids eye contact, you'll most likely pick up the other person's discomfort
(which can be a sign of dishonesty). If you're dealing with an extremely shy
person, ease his discomfort by asking questions that will help open up the
conversation. Again, consider cultural differences.
Typically, we
maintain eye contact 30 to 60 percent of the time. More than that is
welcome, as it signifies that you're interested in what the other person has to
say.
·
Mirror the other person's behavior. You've been there before -- the conversation is
hitting on all cylinders and both parties are totally engaged. When the magic
happens, it's common to see both sides subtly imitating each other's posture,
stance, gestures, or facial expression. That's because mirroring nonverbal
behaviors creates the sense that you're on the same page, which conveys
feelings of trust.
- Marcel Schwantes