Stephen Covey says in "The Speed of Trust" that a team with high trust will produce results faster and at lower cost.
But should you first earn the trust of your people? Or does trust develop from having a belief in your people first — their strengths, abilities, and commitment?
In other words, which of these two statements would you agree with?
A. Trust is something that people must earn.
B. Trust is something that should be given as a gift.
If you chose A, you're in the majority. Conventional thinking says that people have to earn trust first, and if they violate that trust, it becomes difficult to earn it back, right?
But if you selected B, pat yourself on the back. It has been found that, in healthy organizations, leaders are willing to give trust to their followers first, and they give it as a gift even before it's earned.
- Marcel Schwantes