Stephen Covey says in "The
Speed of Trust" that a team with high trust will produce results faster
and at lower cost.
But should you first earn the trust
of your people? Or does trust develop from having a belief in your people first
— their strengths, abilities, and commitment?
In other words, which of these two
statements would you agree with?
A. Trust is something that people
must earn.
B. Trust is something that should be
given as a gift.
If you chose A, you're in the
majority. Conventional thinking says that people have to earn trust first, and
if they violate that trust, it becomes difficult to earn it back, right?
But if you selected B, pat yourself
on the back. It has been found that, in healthy organizations, leaders are
willing to give trust to their followers first, and they give it as a gift even
before it's earned.
- Marcel Schwantes
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