Effective communication isn't just about talking; great communicators listen intuitively to the other person's story, asking questions, and searching conversations for depth, meaning and understanding with their needs in mind.
Great communicators are present and in the moment. They don't need to talk over others to get their point across. To quote Popeye's Louisiana Kitchen's CEO, Cheryl Bachelder:
“The biggest distinction of a leader who serves others versus themselves is the ability to listen. When you listen, you hear peoples' objections, anxieties, and fears -- and you also hear the solutions”.
- Marcel Schwantes