§ Are passionately focused on driving customer
success
§ Live Six Sigma quality, ensure that the customer
is always its first beneficiary, and use it to accelerate growth
§ Insist on excellence and are intolerant of
bureaucracy
§ Act in a boundaryless fashion; always search for
and apply the best ideas regardless of their source
§ Prize global intellectual capital and the people
that provide it; build diverse teams to maximize it
§ See change for the growth opportunities it brings,
e.g., e-business
§ Create a clear, simple, customer-centered vision,
and continually renew and refresh its execution
§ Create a clear, simple, customer-centered vision,
and continually renew and refresh its execution
§ Create an environment of “stretch,” excitement,
informality, and trust; reward improvements and celebrate results
§ Demonstrate, always with infectious enthusiasm for
the customer, the 4 E's of their leadership; the personal Energy to welcome and
deal with the speed of change, the ability to create an atmosphere that
Energizes others, the Edge to make difficult decisions, and the ability to
consistently Execute.
by Robert Slater
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